Shipping Policy
After you place your order, please allow 1-2 business days for our team to process it. Orders aren't processed on weekends. Once your order is processed, you'll receive a tracking number. Please note that it may take a little time for the courier to update the tracking information.
Shipping Costs
We provide a flat rate shipping fee for all orders. Additionally, we offer free shipping on orders over $99.
Return Policy
we offer a convenient 30-day return policy. This means that you have 30 days from the date of receiving your item to request a return. Any return request after 30 days will not be honored.
This policy outlines the terms and conditions governing returns and refunds for items bought on our website.
1. Eligibility for Returns and Refunds:
– Defective Products: You are eligible for a return or refund if the item you received is damaged or defective. This includes manufacturing defects and quality issues.
– Wrong Product: If you receive a item that is not the one you ordered, we will facilitate a return or exchange.
2. Time Frame for Returns:
– You must notify us of your intention to return a product within 30 days of receiving it.
3. Return Process:
– To initiate a return, please contact our customer support team via email at info@modtesla.com Provide your order number, the reason for the return, and any relevant photos of the product.
– Our team will assess your request and provide you with return address, including a return shipping label if applicable.
4. Conditions for Returns:
– The item must be returned in its original condition, including all labels and original packaging.
– For safety and hygiene reasons, items must not show any signs of wear, use, or damage. We reserve the right to reject a return if the product does not meet these conditions.
5. Refund Process:
- Once we receive and review your return, we'll let you know if your refund has been approved. If approved, you'll automatically receive your refund to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and pay your refund.
If your return has been more than 15 business days, please contact us at info@modtesla.com
6. Return Charges
- No additional handling fee for returns. If the return is due to an issue on our end, such as incorrect items or quality problems, we will provide a full refund, including return shipping costs.
- However, if the return is initiated by the buyer for reasons such as personal preference or ordering the wrong item/color, the buyer is responsible for the return shipping fees.
7. Exchanges:
- If you wish to exchange your item for a different size or model, please indicate your preference when contacting us. We will guide you through the exchange process. There are no additional handling fees and shipping charges for exchanges.
8. Cancellation:
– If you wish to cancel your order before it has shipped, please contact us immediately. Once the product has been shipped, the standard return policy will apply.
9. Contact Us:
– If you have any questions or need further assistance regarding returns and refunds, please reach out to our customer support team at info@modtesla.com.
Note: modtesla.com reserves the right to update and modify this Return and Refund Policy at any time. It is your responsibility to review this policy periodically for any changes. Your continued use of our website constitutes acceptance of these policies.
